Shipping Policy

 Thank you for choosing Del Smile for your eco-responsible oral hygiene products. We appreciate your support and trust. We want to make sure that you receive your order as quickly and smoothly as possible. Please read our shipping policy carefully before you place your order or track your shipment.

Shipping Options and Costs

We offer free shipping on the first 100 pre-orders, no minimum purchase required. We ship worldwide from different fulfillment centers based on your location and the fastest available service. We use DHL eCommerce, USPS, Mondial relay, colissimo, the post office, or ePacket as our shipping methods. You can choose the shipping method that suits you best at checkout.

Shipping Time and Tracking

We try our best to ship items as fast as we can. Please allow 24-48 hours for your order to be processed and shipped out. The typical delivery time frame is between 5 business days, depending on your location and the shipping method you choose. However, you may receive your items much earlier.

We will send you a shipping confirmation email with a tracking number once your order has been shipped. You can use the tracking number to track your order every step of the way on our website or on the courier’s website. You can also contact us by email at contact@delsmile.com if you have any questions or issues with your order.

Shipping Delays and Issues

We are not responsible for any delays or issues caused by the courier, customs, or other factors that are beyond our control. However, we will do our best to assist you and resolve any problems that may arise. If your order is lost, damaged, or delayed, please contact us by email at contact@delsmile.com and provide us with your order number, a photo of the item (if applicable), and a description of the issue. We will evaluate the situation and offer you a solution as soon as possible.

International Shipping

We ship worldwide, except for some countries and regions that are restricted by the courier or the local laws. Please check the list of restricted countries and regions on the courier’s website before you place your order. If you are not sure if we can ship to your country or region, please contact us by email at contact@delsmile.com and we will confirm it for you.

Customs and Taxes

Depending on your country or region, you may be subject to customs fees, taxes, duties, or other charges that are imposed by the local authorities. These charges are not included in the price of the products or the shipping cost, and they are the sole responsibility of the customer. We are not responsible for any customs fees, taxes, duties, or other charges that may apply to your order. Please check with your local customs office before you place your order to avoid any unexpected fees or delays.