FAQ's

Do you have any questions about our products, services, or values? You might find the answers here. We have compiled a list of the most frequently asked questions by our customers, and we have answered them for you. If you don’t find what you’re looking for, feel free to contact us by email at contact@delsmile.com. We are always happy to help.

Change of Shipping Address

Q: Can I modify my shipping address after pre-order?

A: Yes, you can do so by contacting us at contact@delsmile.com or via the online chat.

Advantages of Bamboo Nanofiber Toothbrushes

Q: What are the advantages of bamboo nanofiber toothbrushes?

A: Gentle, effective, biodegradable; they clean thoroughly without bleeding or pain. Dentists recommend using very soft toothbrushes for our oral and dental health.

Refilling the Toothpaste Flask

Q: How do I fill my toothpaste flask?

A: It's simple; cut the dotted end of the refill, pour it into the flask, screw it back, and you're ready to go.

Folding and Unfolding the Toothbrush

Q: How do I fold and unfold my toothbrush?

A: Watch the video on the homepage. Unscrew, screw back, use the mini toothpaste or the one in the flask. After use, screw it back for discreet portability.

Toothpaste Ingredients

Q: What are the ingredients of the toothpaste?

A: 100% natural, made with essential oils, coconut oil, activated charcoal, xylitol, mint (for adults), or watermelon (for children). No harmful chemicals. Made in France.

Recycling the Toothbrush

Q: How do I recycle my toothbrush?

A: Cut off the head, put the handle in your compost or recycle it. Return it for transformation to the address provided after delivery.

Vegans and Cruelty-Free

Q: Are your products vegan and cruelty-free?

A: Yes, vegan, with no animal-derived ingredients or animal testing.

Subscriptions

Q: Will you offer subscriptions?

A: Yes, but subscriptions will be available after the pre-order phase. If you want to switch to a subscription, you can indicate it by email at contact@delsmile.com. We will make the change, and you will benefit from a discount and free delivery.

Order Tracking and Customer Service Contact

Q: How do I track my order?

A: Use the tracking number received by email after shipment. You can also contact us via the online chat, by email at contact@delsmile.com, or by phone.

Returns and Refunds

Q: Can I return my order?

A: 100% refund guarantee in case of defects, 30 days to return. Read our refund policy at the bottom of the page or contact us at contact@delsmile.com.

Order Cancellation and Incorrect Address

Q: Can I cancel my order?

A: Yes, before shipment. After shipment, use our return system.

Q: I entered the wrong address, what should I do?

A: Reply to your order confirmation email or contact us at contact@delsmile.com.

Delivery Time

Q: How long does delivery take?

A: During pre-order, delivery will be next season. We will keep you informed at each step of the process. No billing will be done until your package is shipped. After shipment, 3 to 7 business days depending on the region.

Toothbrush Lifespan

The Delsmile toothbrush is designed to be durable, but it is recommended to replace it every month to maintain good oral health. When the time comes, you can subscribe to renew your set and enjoy free delivery at your preferred frequency.

Choosing the Set that Fits Me

We offer different sets that cater to various needs and preferences. You can choose the set that suits you best based on your lifestyle, budget, and goals. Here's a quick guide to help you decide:

Solo Kit: Designed for individuals who want to try our products for themselves or as a gift. It includes a bamboo nanofiber toothbrush, a refillable toothpaste bottle, and a mini toothpaste tube.
Kids Kit: Ideal for those with children or those looking to teach them oral hygiene and sustainability. It includes two bamboo nanofiber toothbrushes (one adult size and one child size), a refillable toothpaste bottle, and two mini toothpaste tubes.
Family Box: Perfect for those who want to share the Del Smile experience with their entire family. It includes four bamboo nanofiber toothbrushes (two adult sizes and two child sizes), two refillable toothpaste bottles, and four mini toothpaste tubes.
Travel Kit: Tailored for travelers or those in need of a convenient and portable oral hygiene solution. It includes a foldable bamboo nanofiber toothbrush, a mini toothpaste tube, and a travel pouch.

How Do You Support the Environment and Society?

We support the environment and society by using natural, organic, and renewable materials for our products and packaging. We avoid plastic, petroleum, and other harmful substances that pollute the earth. We also partner with a company that offers reusable packaging for delivery, and we encourage our customers to recycle or return their used products for transformation. We also donate Kids Kits to children in need, in associations and foster families. We support local and fair trade and work with ethical and responsible suppliers and manufacturers.

How Do You Ensure the Quality and Ethics of Your Products and Suppliers?

We ensure the quality and ethics of our products and suppliers by adhering to strict standards and criteria. We use natural, organic, and renewable materials that are good for your health and the planet. We also use cutting-edge technologies and innovations, such as nanofibers and foldable design, to create effective, convenient, and environmentally friendly products. We test our products before shipping, and we offer a 100% money-back guarantee if you are not satisfied with your order. We also work with ethical and responsible suppliers and manufacturers who share our values and vision and respect the environment and society.

How Do You Manage Customer Comments and Suggestions?

We handle customer feedback and suggestions by listening to them and taking them into account. We value your opinion and experience and aim to improve our products and services based on your needs and preferences. We also appreciate your compliments and testimonials and enjoy hearing your stories and seeing your photos. You can contact us via email at contact@delsmile.com to share your feedback and suggestions or to ask questions. We will respond to you promptly and do our best to make you happy.